Check sales, stock and orders on WhatsApp with the NHY Assistant

Owners and managers leave the floor. A supplier run, a school pickup, or a late evening still needs a number: how much came in, which item is running out, whether table 4 is still open. Opening the full NHY app works, but a short WhatsApp message is faster when you are already in the chat.

The NHY WhatsApp Assistant is that number for your store. You link your WhatsApp once from Settings. After that you can ask about sales, stock, orders, kitchen, appointments and more. Changes always ask you to confirm first.

The operating problem

A café owner steps out to collect paneer and gets a call: “How are we doing?” Without the assistant the answer is “I’ll check when I get back.” With it the answer is a message you can read while the vendor weighs the tray.

Staff already use WhatsApp for everything else. Adding a store-aware assistant keeps the same app and removes the need to remember a separate login during a busy shift or after closing.

A realistic Saturday morning

Priya owns Harbour Cafe. She links her WhatsApp in NHY Settings. On the way to the market she types “sales today”. The assistant replies with the total and the number of bills. She asks “low stock” and sees two items below their minimum. Later she receives the optional daily closing report at the hour she chose. None of this required opening the app.

Illustration of a typical exchange. Figures are examples; your store’s numbers appear only after you link and ask.

How to link and start asking

In the NHY app, open Settings and find WhatsApp Assistant. Only owners and managers see the section.
Tap Link my WhatsApp. The app creates a one-time code that expires in 10 minutes.
Send the exact message “LINK” followed by the code to the Nautical WhatsApp number (or tap Open WhatsApp if the link appears). The number is linked to your store and role.
From then on, message that number in plain language or use slash commands such as /sales, /lowstock, /orders or /help. Type / to see the list that matches your role.
For any change — marking an item unavailable, updating a price, booking an appointment — the assistant shows a short summary and Yes/No buttons. Tap Yes (or reply “haan” / “yes” when only one request is waiting) to confirm. Nothing changes until you do.

You can link more than one number. Daily closing reports and low-stock alerts can be switched on or off for each number, and the report hour is set in India time. Disconnect any number from the same screen or by sending UNLINK.

What you can ask

Reports: today’s sales, top items this week, payment breakdown (cash, UPI, card).
Orders and kitchen: open orders, details of one order, mark ready or completed (with confirmation), kitchen display status.
Menu: add an item, change a price, import from a photo of a printed menu (again with confirmation).
Customer links: store QR, table QR, booking link.
Appointments: today’s or tomorrow’s list, free slots, book one.
Marketing status and starting AI photo or video jobs.
Your plan, credits left, store settings, and connected accounts.

The assistant understands English, Hindi and Hinglish. It does not invent numbers; it reads the live store data for your tenant.

Which plans include it

The WhatsApp Assistant is available to owners and managers on every plan, including Free. There is no separate subscription gate for the feature itself. Every store receives the same free message allowance: 100 messages per calendar month and a maximum of 20 per day. After that, each additional message uses a small number of AI credits (platform fee plus the WhatsApp message cost). Connecting your own AI provider account in Connectors lets the model portion run without Nautical credits.

Plan	WhatsApp owner assistant
Free	100 free messages/month (20/day); then credits
Basic	100 free messages/month (20/day); then credits
Professional	100 free messages/month (20/day); then credits
Enterprise	100 free messages/month (20/day); then credits
Enterprise Plus	100 free messages/month (20/day); then credits

Usage appears in the same Settings section: free messages left this month and any credits spent. The allowance resets at the start of each calendar month in India time. High-risk actions such as refunds stay in the app and are never offered on WhatsApp.

Limits and things to know

Only owners and managers can link numbers or change settings. Staff without that role do not see the section.
Every write action requires an explicit confirmation that expires after 10 minutes. Double-taps or expired requests do nothing.
Daily reports and low-stock alerts pause after 30 days of inactivity from that number, to avoid unwanted messages.
The free allowance is per store, not per number. Multiple linked numbers share the same monthly and daily limits.
If the assistant service is not configured on the server, the Settings section shows a clear message and you can retry later. This does not affect the rest of NHY.
Voice notes can be transcribed when you have connected a speech provider; otherwise the assistant asks you to type.
Model choice (Auto or a pinned certified model) is an owner setting. Pinned models are always paid from credits.

The assistant is a convenience layer on top of the same data and permissions you already have in the app. It does not replace the full NHY interface for complex work or for actions that require extra confirmation in the product.

Questions owners ask

Can I use Hindi or Hinglish?

Yes. You can write in English, Hindi or mixed Hinglish. The assistant replies in clear language and still shows confirmations in a form you can tap or type.

What happens when the free messages run out?

Additional messages use AI credits. You see the remaining free count and any rupees of credits used in Settings. Connecting your own AI account reduces the Nautical credit cost for the model part of the reply.

Can a manager link their own number?

Yes. Managers can link and manage their own number. Owners can disconnect any number in the store.

Open NHY and link your WhatsApp