Reward regular customers with NHY loyalty points

Many café and restaurant owners notice the same customers returning but have no simple way to thank them or encourage the next visit. Spreadsheets get out of date, and paper stamp cards are easy to lose. NHY’s loyalty screen gives Professional-plan owners a place to see who has earned points, how many they hold, and the current program rules.

The practical problem

Without a tracked program, regulars feel the same as first-timers. You may remember faces, but staff change and busy shifts make it hard to apply consistent rewards. A points system that records activity against the customer record already in NHY removes the extra bookkeeping.

Realistic example

A neighbourhood café owner notices a group of office workers who order coffee and snacks three times a week. With the loyalty program active, each paid order adds points. When a customer reaches the reward threshold they can redeem a free drink on their next visit. The owner checks the loyalty screen at the end of the week to see top members and total points outstanding.

Step-by-step workflow

1. Open Loyalty Program from the owner menu. The screen is available on Professional, Enterprise and Enterprise Plus plans. Free and Basic users see an upgrade prompt.
2. Review the program settings. The screen shows the program name, points earned per rupee spent, and the points needed for a reward. Status shows Active or Inactive.
3. View members. The list shows each customer’s name, join date, current points balance and any tier. Totals for members and points appear above the list.
4. Refresh anytime. Pull to refresh or reopen the screen to see the latest balances after recent orders.

Evidence-based benefits

• Uses customer and order data already stored in NHY — no separate loyalty app to maintain.
• Gives staff a clear points number instead of relying on memory.
• Owners can see program health (member count and total points) at a glance.

Prerequisites and limitations

• Professional plan or higher.
• Customers must be recorded in NHY so points can attach to their profile.
• The mobile screen currently displays the program and member list; detailed point adjustments and redemption flows follow the existing backend service patterns.
• No automatic expiry or complex tier rules are enforced beyond the displayed threshold in the current UI.

FAQs

Do customers see their points? The owner screen is the primary view today. Customer-facing display depends on your menu and receipt setup.

Can I change the points rate? Program settings can be updated through the service layer; the screen shows the current values.