Ask for a Google review after the bill is paid

The useful moment to ask is when the bill is already paid and open. A counter card is easy to miss, and a next-morning message feels like a follow-up. NHY puts an optional ask on the paid receipt, after the totals, and leaves the writing to the guest.

This is a handoff, not a review writer. The receipt does not draft a rating, does not post for the guest, and does not hide a poor experience. It shows short prompts and a link that opens Google.

The operating problem

A busy café can finish a full Saturday of bills and still have a quiet Google listing. Asking every table out loud slows the floor, and it sounds the same whether the coffee was good or late. Owners should not invent reviews, buy them, or put words in a guest’s mouth. Google expects a genuine experience.

The floor needs one place for the ask, only after payment, and a clear way to skip it.

A realistic Saturday

Harbour Cafe finishes table 4 and the bill is paid. On the receipt, under the total, the guest sees “How was your experience?”, chips such as Food and Service, and “Share your experience on Google”. The note says the review is optional. A tap opens Google in a new tab. Skipping it leaves the receipt as a receipt.

Illustration of the paid-receipt handoff. It is a diagram of the layout, not a screenshot of a live store.

What the guest and the owner each do

In NHY, open Store Settings and paste the store’s Google review link into Google review link. Save. The link is stored with the store’s social links as the Google Business field.
Keep an active paid subscription. Free plans, and a paid plan that is not currently active, do not get the section.
Take the order and mark it paid as usual. The receipt page is built for that paid bill.
The guest reads the prompts, if they want, and chooses whether to open Google. They write the review there, in their own words.

The prompts change with the kind of business, so a shop is not asked about ambience in the same way as a dining room.

Store type	Prompts on the receipt
Restaurant, café or bar	Food, Service, Ambience, Cleanliness, Speed, Value
Retail	Product quality, Selection, Staff, Checkout, Value
Service business	Service, Staff, Cleanliness, Result, Ambience, Value
Other	Quality, Service, Cleanliness, Experience, Speed, Value

Those chips are reminders. They are not buttons that fill in a review, and they are not sent to Google as the guest’s text.

Which plans include it

The receipt service checks the subscription when the page is built. The section is added only when that subscription is active, already started, not ended, and not Free. The app uses the same split. There is no review credit and no monthly cap in the current entitlement. That is not a promise of unlimited Google visibility. Google still decides what appears on the listing.

Plan	Google review handoff on paid receipts
Free	Not included
Basic	Included on paid receipts
Professional	Included on paid receipts
Enterprise	Included on paid receipts
Enterprise Plus	Included on paid receipts

The same row is on the public pricing page and in the NHY plan comparison. A missing or inactive subscription fails closed: the receipt still shows the bill, without the review block.

Limits you should plan for

The link must be HTTPS and must point at a Google host the receipt accepts: a google.com address, a g.page link, or a goo.gl link. Other websites are ignored.
If the link is missing, blank, or not in that form, the section is left off. The bill is not blocked.
The handoff is for paid receipts. An unpaid order does not grow a review ask.
NHY does not file the review, reply to it, or measure star ratings. You still work in Google Business Profile for replies and listing details.
The Google review link field in Store Settings ships with this article’s app update. Until that NHY release is on the device or web app you use, the receipt can only use a link already saved on the store.
Printing hides the receipt action buttons. The review block is part of the page body, so check a printed copy if you do not want the ask on paper.

This does not guarantee more reviews, a rating, or a place in local search. The change is that the ask sits on a bill the guest already opened, and only after payment.

Questions owners ask

Can staff write the review for the guest?

No. The receipt opens Google and tells the guest the review is optional and should be their genuine experience. Do not offer a reward that Google’s policies would treat as a paid review, and do not pre-write the text.

Where do I get the link?

In Google Business Profile, use the short review link for the place, often a g.page address or a search.google.com write-review link. Paste that exact HTTPS address into Store Settings.

Open NHY and add your Google review link