Create discount coupons that guests apply on QR orders with NHY

Owners often want to run a short promotion — a weekday offer, a festival discount, or a thank-you for regulars — without printing new menus or training staff on every change. NHY lets you create discount codes that guests type themselves when they order from a table QR or a store-wide link.

The code is checked live against your store. If it is active, the discount is applied before the guest pays, and the order reaches the kitchen with the reduced total already calculated.

The operating problem

A café owner wants to offer 10% off lunch orders above ₹300 for one week. Printing new cards or updating the digital menu item-by-item takes time, and staff may forget the rule. A simple code that the guest enters at checkout keeps the menu prices unchanged and the promotion controlled.

Retail shops face the same need for a seasonal flat discount on selected orders. The coupon lives with the store, not in a separate marketing tool.

A realistic lunch rush

Priya runs a small café. She opens Coupons & Offers in the NHY owner console, creates the code LUNCH10 as 10% off with a minimum order of ₹300 and a usage limit of 50. She sets it active. During service a guest scanning table 4 sees the option to enter a coupon, types LUNCH10, and the summary updates with the discount before they pay. The kitchen ticket shows the final amount. After 50 uses the code stops working automatically.

Illustration of an owner creating a LUNCH10 coupon and a guest applying it on a QR order summary — Diagram of creating a coupon in the owner console and a guest applying it during QR checkout. Actual screens show your store currency and limits.

How to create and use a coupon

In the NHY owner console go to Coupons & Offers.
Tap the add button and enter a short code (letters and numbers, stored in uppercase). Give it a name if you want.
Choose percentage off or a flat amount. For percentage you can optionally set a maximum discount cap.
Optionally set a minimum order amount and a total usage limit. Leave the limit blank for unlimited uses.
Turn the coupon active and save. You can edit, turn off, or delete it later.
Guests ordering via table QR or the store-wide link can enter the code at checkout. The app validates it against your store and shows the discount before payment.

Codes must be unique within your store. Inactive coupons or codes that have reached their usage limit are rejected with a clear reason. The discount is calculated on the subtotal before tax and service charges where those apply.

What the guest sees

On the order summary the guest sees a field for a coupon code. After they enter a valid code the subtotal, discount, tax and final total update immediately. Invalid codes show a short message and do not change the total. The order is placed with the discounted amount, and the kitchen and your reports reflect the final figure.

Which plans include it

Creating and applying store coupons is available on every NHY plan. There is no separate monthly quota for the number of coupons you create or the number of times guests redeem them beyond the usage limit you set on each code. The feature uses the same order path already covered by your plan’s QR order allowance.

Plan	Coupons & offers
Free	Included; set your own per-code usage limits
Basic	Included; set your own per-code usage limits
Professional	Included; set your own per-code usage limits
Enterprise	Included; set your own per-code usage limits
Enterprise Plus	Included; set your own per-code usage limits

QR order volume remains the separate allowance shown for QR table ordering. Coupons do not add an extra order charge.

Limits and things to know

Only owners, admins and managers can create or edit coupons. Guests only validate codes.
Percentage discounts cannot exceed 100%. Flat amounts must be greater than zero.
A code that has reached its usage limit or is outside its optional start/end dates is rejected.
Minimum order checks use the subtotal before the discount is applied.
Deleting a coupon removes it permanently; guests can no longer use that code.
High-volume or complex multi-item promotions are still easier to manage with the full menu tools if needed.

These coupons sit on the same order and payment path the app already uses. They do not change tax rules, inventory, or plan pricing.

Questions owners ask

Can guests use a coupon on every order?

Only if you leave the usage limit blank. Otherwise the code stops after the number of successful redemptions you set.

Does the discount appear on the kitchen ticket?

The kitchen receives the final order total after the discount. Item prices on the menu stay unchanged.

Can I turn a coupon off without deleting it?

Yes. The active switch on the list or in the edit form stops the code immediately. Turn it back on later if you want.

Open NHY and create your first coupon